Policies
Shipping & Returns
Draft — have counsel review before launch.
Nothing ships today. Sonciere is pre-launch: one garment is in pre-production and nothing on this site can be purchased. The policy below is drafted to take effect the day the shop opens.
Shipping
Until the shop opens, no orders exist and nothing ships.
When the shop opens, orders will ship to [OWNER DECISION: shipping regions — United States only, or a list of countries] via [OWNER DECISION: carrier — e.g. USPS or UPS]. In-stock orders will be dispatched within [OWNER DECISION: dispatch time — e.g. 3–5 business days] of the order being placed.
Preorders work differently. Each preorder states an estimated ship window on its product page. If Sonciere cannot ship within the stated window, the buyer will be notified and may either accept a new date or cancel for a full refund. [COUNSEL NOTE: this paragraph is drafted to follow the FTC Mail, Internet, or Telephone Order Merchandise Rule.]
Returns
A garment may be returned within [OWNER DECISION: return window — 14 or 30 days] of delivery. Refunds are issued as [OWNER DECISION: refund method — refund to the original payment method]. Returned garments must be [OWNER DECISION: condition requirements — unworn, unwashed, tags attached].
This policy covers the garments sold on this site. [OWNER DECISION: any excluded or final-sale merchandise must be listed here.]
To start a return, write through the contact page with the order number. Instructions for sending the garment back will be provided by reply. [OWNER DECISION: who pays return shipping]
[COUNSEL NOTE: drafted against California Civil Code section 1723, which requires a retailer whose policy is anything less than a full refund within seven days to conspicuously display the refund method, the time period, the merchandise covered, and any conditions. The bracketed choices above complete those four elements.]